Home — FAQs — Shipping & Returns — How does import and export customs clearance work?
What is the lead time for the entire process?
What is the lead time for each stage of the process?
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What is the lead time for custom fabric production?
What common scheduling issues should I be aware of?
Can we do rush orders?
What are Incoterms?
What are your shipping options for samples?
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How does import and export customs clearance work?
Can you ship to my country?
What is your policy on shipping insurance?
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What is the shipping lead time?
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How ethical are your factories?
Do you collaborate with third-party suppliers?
Do you offer custom washing, dyeing, and other treatments?
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Do you offer grading for all sizes?
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Can I get samples in each size?
Do you preshrink the garments?
Do you pre-shrink the fabrics?
What is the garment sampling process?
Can my design be made in a specific color?
Is it possible for all the different fabrics to have the same colors?
Why might there be slight color variations between different batches/orders of the same fabric?
Question: How does import and export customs clearance work?
Answer: All shipments require export licenses and customs documentation, and these costs are included in the shipping fees.
If you prefer to arrange your own shipping, please note that we will process orders on an FOB (Free On Board) basis. Under FOB terms, we are not responsible for export customs clearance or shipping the goods to your destination.
For orders not shipped under DDP (Delivered Duty Paid) Incoterms, you will be responsible for customs import and clearance at the destination. We will provide all necessary shipping documents for you to submit to your local customs office.
Key Points:
Door-to-Door Logistics Service: We also offer a comprehensive door-to-door logistics service, which includes both export and import customs clearance. This service ensures that your goods are delivered directly to your specified location with minimal hassle. We manage all aspects of the shipping process, from export licensing and customs documentation to final delivery, providing you with a seamless logistics experience.
For further inquiries or to discuss your specific shipping and customs clearance needs, please feel free to contact us.
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