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What is the lead time for the entire process?What is the lead time for each stage of the process?When does the lead time for samples and production begin?What is the lead time for reorders?What is the lead time for custom fabric production?What common scheduling issues should I be aware of?Can we do rush orders?
What are Incoterms?What are your shipping options for samples?What are the shipping costs?How does import and export customs clearance work?Can you ship to my country?What is your policy on shipping insurance?What is your returns and refunds policy?What is the shipping lead time?How can I track my air and sea shipments?
What is your quality control process?
How ethical are your factories?
Do you collaborate with third-party suppliers?
Do you offer custom washing, dyeing, and other treatments?
Do you offer tie-dye services?
Do you offer grading for all sizes?
How does a garment chart differ from a size chart?
Can I get samples in each size?
Do you preshrink the garments?
Do you pre-shrink the fabrics?
What is the garment sampling process?
Can my design be made in a specific color?
Is it possible for all the different fabrics to have the same colors?
Why might there be slight color variations between different batches/orders of the same fabric?
Question:What Do I Need to Get Started?
Answer：To begin the process of creating your custom fashion pieces, please prepare the following:
Brand Files:
Your logo in a vector file format such as .AI, .PSD, .EPS, .SVG, or .PDF.
Designs:
Technical packs. If you don’t have technical packs, please provide high-resolution reference images with at least three different views or sketches.
Artwork Files:
Files for prints, embroidery, concepts, and packaging must be in vector format and clearly indicate dimensions.
Sizing:
A size chart for each design. Please note that body measurement data cannot be used.
If you are still unclear about the information above, please read our detailed explanation on tech packs.
Having these files ready ensures a smooth and efficient production process. It helps our team accurately translate your vision into the final product, maintaining high quality and consistency. Proper preparation reduces misunderstandings and speeds up the overall timeline.
Brand Files: Make sure your logo is in a vector format to ensure scalability and clarity. Vector files are essential for high-quality printing and embroidery.
Designs: If you have technical packs, include all necessary details such as fabric specifications, construction notes, and measurements. If not, provide detailed reference images from multiple angles to give our designers a clear understanding of your vision.
Artwork Files: All prints, embroidery designs, and packaging artwork should be in vector format with specified dimensions. This ensures precision and quality in the final product.
Sizing: Create a comprehensive size chart for each design, detailing garment measurements rather than body measurements. This is crucial for accurate production and ensuring the final fit meets your expectations.
By preparing these essential files, you can help us ensure a seamless process from design to production. We are here to assist you every step of the way to bring your fashion vision to life.
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